Delivery: no idea about delivery date . Couldn't track item . Turned up without warning and had to try and move a 300kg plus item by myself so it wasn't left on the road. Not happy at all

Respuesta del proveedor:
We have received your evaluation, and I am very sorry for the inconvenience caused to you this time.
First of all, because it is transported by sea, we can only see the estimated arrival time during the voyage, can't see the specific sea area where the ship is, so I can only tell you the estimated arrival time and update it for you in time.
After the machine arrives at the port and completes customs clearance, the machine will be delivered to your local logistics truck for delivery. This can track logistics, and I have also given you the query method. I am sorry that I couldn't help you.
In addition, generally, truck logistics will contact you in advance to make an appointment before delivery, and inform you that you need to unload the goods yourself so that you can prepare in advance. I deeply apologize for the inconvenience and trouble caused to you by the logistics company, and I will definitely feedback to my boss for rectification.
I am sorry for the trouble caused to you. If y
27 Feb 2025